Tag Archives: google

Google My Business Write a Review panel

How to Ask Customers to Review You on Google

Here’s One I Prepared Earlier

The process has changed slightly, in appearance if nothing else. This is a short post to show how to ask customers to leave a review on your Google My Business page. For reasons, hints and tips, please see the original post here.

How to Send a Review Link

Your GMB listing appears in the left panel on Google maps if you search for it. Near the of the listing is a Share button.

finding the google my business share buttonshare

From here you can copy the link and send it to your reviewer.

copy link on google my business share panel

Ask for a Review

When they click the link, your reviewer will see a Google Map with your business flagged roughly in the middle. Your business information will appear in a panel, beneath on mobile, to the left on bigger screens.

They may need to scroll down it to find the “Write a review” button.

Google My Business Write a Review button

Then they’ll have to log in to their Google account to leave a review. Sadly, people without Google accounts can’t leave them.

What You Should Do Next

Google will send you a notification, so be sure to respond to reviews. If they’re good, say thank you.

If they’re bad, take the opportunity to make them positive again. Explain the situation, offer compensation, or otherwise mitigate the situation. Potential customers like to see that you’ll respond to a complaint, should  they have one, and offer to remedy it.

Google Maps Business Reviews

How to Leave a Google Maps Review

Why Leave Reviews?

five star ratingRemember the last time you looked for a restaurant in a strange town? Did you check the reviews?

Sadly, we’re often more motivated to leave a bad review than a good one. People appreciate reviews, but need a good balance to make sensible decisions.

Even a bad  bad review is good. It’s an opportunity for the business to improve and to make a conciliatory offer to regain your goodwill.

When Did You Last Leave One?

When was the last time you left a meeting thinking, “These guys really know what they’re talking about. I’ll leave them and review when I get back to the office.”

And then forgot all about it?

It Doesn’t Take Long

It can take as little as 10 seconds and just leave a star rating. If you have a little more time, write a few words, of praise or criticism.

If you took a photo, so much the better. A picture’s worth a thousand words.

How to Leave a Google Review

google maps sign-in buttonGo to Google Maps. Make sure you’re signed in to your Google account, top right

google-maps-searchThen, top left, start typing the name of the business you want to review. Google will start listing local businesses as you type. Select the one you want from the list when you see it there.

You’ll then see the business details in the left-hand panel. Some way down the page, on the left, click on:

write a review on google my business


That’ll lead you to a panel like this,


review entry pane, with star rating and comments box


Click on an appropriate star (right-most means five stars :o) to indicate your star rating.

If you decide to write something in the “Describe your experience” box, don’t forget to say how you benefited.


How to Request a Review

To request a review, share the link on your Google My Business page. Click or tap this icon, then copy the link it shows you. Paste it into your preferred method of communication.

share your google my business page

Other Places to Leave Reviews

We don’t have time to leave lots of reviews. Since Google is the most popular, leaving it here will mean it’s seen by the largest number of people. There are many other places, should you feel inclined, the most useful are probably:

  • Trip Advisor, for restaurants and hotels and travel generally
  • Yelp, because Apple’s Map uses it
  • Bing Maps, for people who use Microsoft’s search engine (<5% of UK users in 2021; source)

Three Free Tools: Test Your Website Now

Google’s Recent Mobile Friendly Algorithm Update

your website on all devicesOver 50% of people now search on mobile devices, so no-one can afford to ignore this issue.

Even some apparently mobile-friendly websites fail these tests. Is yours one of them?

Google and Bing take this very seriously. Seriously enough to provide simple tools for you to check your website. Google’s recent update penalises websites that aren’t mobile friendly. For searchers using using a smartphone or tablet, it will reduce your page rank. If your landing pages aren’t mobile-friendly, it may stop displaying your ads on mobiles.

Take five minutes and use these three simple tools to check if your website is losing business for you. Best of all, they’re free!

The Three Tools

Nobody wants to visit a website that takes ages to load, or that they can’t see properly when they get there. Check your competitors’ sites (and your web designer’s :o), too: make sure you stay one or two steps ahead…

  1. Here’s Google’s mobile friendly web page testing tool. Your web page must  pass this test. However, I have seen false positive results, so use tool number three, too.
  2. Google also helps fund the Web Page Speed Test, at www.webpagetest.org. Your web page should become visible within four or five seconds, tops. You’ll lose viewers – and potential customers – if it doesn’t.
  3. Tool 3 is your own Common Sense: take a look at your web page on a smartphone – but maybe not your own! Explained below.

Have a go now. If you have any questions, I’ve added explanations below. Neither of the first two tests is definitive, so make sure you use the third as well. The speed test needs a little thought, so maybe read that bit, even if you don’t read the rest.

an ezesite website on a smartphoneTool 1: Google’s Mobile Friendly Test

Type your home page URL into this Google tool, click Analyze, and wait a few minutes for it to check your site. You’ll see your page in a mobile phone, like this, if your page is mobile friendly, or “Awesome”, as Google describes it.

Or try Bing’s Mobile Friendly Test, if you prefer. Take care to paste your URL into the lower of the two search fields as the top one performs an Internet search. Caught me out the first time I used it :o)

2double7 is a local taxi firm and they have a BlueTree website. All BlueTree sites (well, those less than a few years old) are mobile friendly. We take steps to make sure of it during the build process.
Try 2double7’s by copy/pasting this URL into the tool www.2double7.co.uk.

If want to you try ours, remember it’s encrypted (that’s another story) so you may need to enter the whole URL, https://www.bluetree.co.uk.

google's response to a non mobile friendly web pageIf your website isn’t mobile friendly, you’ll get a different result. I picked a local, Portishead, non-mobile-friendly website at random. I won’t say who’s it is :o).

Suffice to say, it’s not a BlueTree site.

If you use a CMS, you could maybe help by making the text bigger. However, if you get a result like this, you need to talk to your web designer pretty soon if you want to stop losing 50% or more of your visitors.

Tool 2: Web Page Speed Test

Since writing this post, Google has published more evidence of how slow mobile downloads impact usability and viewer satisfaction.

This is the web page speed test tool. Here are a few things to think about before using it.

Speed Test Controls

  1. Test Location. Select a server near where your website is hosted. For us that’s UK, and any UK selection will do. You may find your website is hosted overseas somewhere, so check with your ISP. If it’s hosted outside the UK, the page download speed will be slower. Even though bits and bytes travel at the speed of light, the further away your host is, the more switching computers there are between you and your visitors.
    Update: I’ve since noticed that, sometimes, no UK test centres are listed. If this happens, just chose the nearest, or try again in a few days time. Location makes a difference, but only a small one.
  2. Select Browser. The browser choice affects the speed with which your page is “rendered” so it makes a small difference. Bear in mind that phones work at about one third the speed of a recent laptop, so the structure and coding of your web page are much more important than the browser you select.
  3. Next click on Advanced Settings.
    1. Connection. This is the speed of Internet access that’ll be used for your test. The slowest UK mobile phone service is 3G. Speed varies with provider, device, and signal strength. Even if your own connection is faster, select one of the 3G connections to see what your average visitor will see.
    2. Number of tests to run. Results vary, so we need to run several to get a fair reading. Choose an odd number, because the tool selects the median value, or middle result. You need an odd number to get one of them in the middle. The more runs, the more representative the result. The maximum is 9 in the free version.
    3. Repeat view. Web browsers store web pages locally to speed up repeat views. This avoids having to load pages again if a visitor comes back, saving time and bandwidth. I usually check “first view only” as this is the test that represents a first-time visitor. If a visitor returns, they must want something, so they’ll wait longer anyway.
    4. Capture video. Check this box to see a movie of your web page loading. It’s worth looking at the video. One site I checked showed a load speed in excess of 25 seconds, but it began to display after six.
    5. Keep test private. The website keeps all results for a while, so you, and others can see them. Check this box if you don’t  want your results public. You can still see them.
    6. Label is optional. It allows you to identify a particular test later. Take a look at the test history tab when you’re through, and you’ll see the reason for it.
  4. Now click the yellow START TEST button. Your test may be queued and you’ll see how many there are in front of yours. The test will take a while, and the screen will refresh after each iteration. You don’t need to watch it, just keep your browser open while you’re doing something else.

Speed Test Results

web page speed test result for a BlueTree client's websiteTo keep your visitors happiest, the “Start Render” time should be less than four or five seconds. That’s when things start to happen in earnest, and your visitor sees something.

This is 2double7’s result. The start render time is just over three seconds, whilst the whole page loads in just under six. For 3G, that’s very good for any page, especially good for a big page like this.

A red or orange box, top right, shows improvements your web designer can make. Green A is perfect, F is fail.

If you select a slow connection, such as Slow 3G, the First Byte Time may be orange or red. This is because it includes the time to make first contact with the server. It depends, in part, on the speed of your network. All you or your web designer can do about it is to choose a good ISP to host your site, and locate it in the UK.

Your web designer can set HTTP Keep Alive, which maintains the connection, once made, for the page load duration. It should be green A. Every time the connection breaks, your visitors’ browsers must incur the First Byte Time again.

Compress Transfer is a server-side setting, and WebPageTest.org doesn’t always notice it. If your page has a red F here, check it again using this HTTP Compression Tester, also free. If that reports all Ok, then it is OK.

BlueTree CMS does Compress Images automatically when you upload them, so they can’t be compressed any further. You may still trigger the dreaded red F. It’s worth asking your webmaster (BlueTree included) if you don’t get a green A here.

On a BlueTree website, Cache Static Content will usually show the red F, By caching content locally, your visitor will see your web page faster on subsequent visits.  Problem is, should you update your page, something that’s easy and frequent with BlueTree CMS, your visitor will see the old version and not the update. Lets’s face it, who ever thinks to refresh their cache? Your pages should load so fast that you don’t need to worry about caching them.

The X, to the right, indicates the site doesn’t use CDN, or a Content Delivery Network. Multinational organisations ensure fast delivery by using servers located in each country. Remember earlier, when you chose the country in which your website is hosted? 2double7 serves a local market, so they don’t need to worry about this. There’s no CDN code on 2double7’s website.

How to View Speed test Results

Go to the median run (it was run 5 for this example) and click on “Watch video” to see what a real visitor will see. Download the video to send to your web designer if you’re not 100% happy.

Tool 3: Common Sense

A false positive result from the mobile-friendly testLook at your web page on a mobile phone. It sounds dead obvious but do it anyway, and borrow other people’s phones.

  1. Beware of caching. Web browsers keep a local copy of recently-viewed pages in a “Cache”. Next time you visit, the page is displayed more quickly, from the cache. This why the speed test offers first and repeat view options. To get a true result for a first-time visitor, ignore the first result and refresh the page. Or ask friends to look on their phones, so long as they haven’t looked at your website before.
  2. You may get a false positive result from the mobile-friendly test. The tool rated this site mobile-friendly, but only checked the Cookie warning. This page isn’t mobile friendly.
  3. If a big photograph occupies the top half of your page, that’s all you’ll see on a smartphone. Not everyone will bother to scroll down to your your message.
  4. Some web pages contain movies, or cycling photographs, at the top of the page. These look very nice on a laptop, but may be all your visitors see on mobile. How many will wait around to see the whole show and get your message?
  5. Make sure it looks the same on different phone brands, especially Android and Apple. Many businesses use Windows or Blackberry phones, so if that’s your target market…

What To Do If Your Website Isn’t Mobile Friendly

joke: smiley face

Send the movie your website designer and ask for a quote. Or, if you’d like to change to a BlueTree website, get in touch, or leave a comment below. Our ethical pricing policy means you may find it costs less than fixing your current one!

Google’s Mobile-Friendly Website Warning

example of a mobile-friendly websiteOn this page you can read about:

  • Google’s warning, and what it means for website owners;
  • What makes a website mobile-friendly;
  • Ways to check your website;
  • Three methods of mobile-friendly implementation;
  • Google’s mobile-friendly web page testing tool;
  • What to do next.

Google’s Warning

Google has announced a change in its search algorithms. From April 21st, 2015, websites that are not mobile-friendly may appear lower in mobile search results than those that are.

Google thinks mobile-friendliness is important, and rightly so. Searches on mobile devices outstripped those on desktops and laptops last year. See the stats here. We monitor clients with nearly 70% of website visits from mobile devices.

They send webmasters an email when their web crawler, “googlebot”, finds pages that don’t comply. The mails arrive from the Webmaster Tools Team, with subject, “Fix mobile usability issues found on [website name].”

What Makes a Website Mobile-Friendly?

Mobile-friendly websites change their display to suit the user’s device. The same content will look different on a laptop, tablet or smartphone. It should be easy to use on any of them.

Is Your Website Mobile-Friendly?

Easy Ways to Check

You can check your website by looking at pages, first on your laptop or desktop, then on a tablet and smartphone. They should respond well to the mouse on your static devices, and equally well to taps on touch-screens.

For a more thorough check, use just your lapfloating pane controltop by changing the width of your browser window. If you’re viewing full screen, click this button next to the Close button, top right.

This makes a smaller window that you can re-size by dragging the corners, sides, top or bottom. Hover your mouse over the right-hand edge of the change-window-widthwindow until you see a double-headed arrow, like this. Hold down the left mouse button and move it slowly to the left. See how (if at all) your web page changes its appearance as the width reduces.

If it isn’t mobile-friendly, and the right-hand side disappears, then you have work to do.


Methods of Mobile-Friendly Implementation

For an example, try squeezing your browser window with this web page. As the device gets smaller, the browser gets narrower. See how:

  • three images re-size and drop one below the other;
  • then the images shrink to fit;
  • the width of the text reduces;
  • the menu, contact and user log in buttons change position;
  • the get in touch button remains visible always.

This is what’s known as a “Responsive” website. Word on the Digital Marketing block suggests that responsive sites will appear higher in search results than those using other methods. Google defines two more methods:

  1. “Dynamic serving”, where the server sends different HTML depending on the user’s device;
  2. “Separate URLs”, which requires owners to maintain two separate websites, one called www.example.com and the other, say, mob.example.com.

If you’re into the detail, see Google’s guide to mobile-friendly websites.

Mobile-friendly Web Page Tester

You can check any web page using Google’s Mobile-Friendly Testing tool. Just copy and paste any web address into it.

Google’s Webmaster Tools now have a Mobile Usability section. It tells you which pages on your site fail the test, and why.

example of a false positive result from Google's mobile-friendly testBeware of False Positives

Google’s tool can make mistakes. Here’s an example, the owner of which will remain nameless :-). Google thinks this home page “awesome” but actually isn’t.

You see their cookie policy warning; nothing else. This obviously works for googlebot, but isn’t much use to human visitors.

The web page uses a third-party cookie policy script that googlebot thinks is a whole page.

What to Do Next

There’s no need to panic. It’ll take a while for googlebot to crawl the entire world-wide web. And if your business doesn’t rely on Google searches, you can relax for longer. However, with more than half of all searches done from mobile devices, you’ll still want to make this change.

NB: this only affects mobile searches, your website should still look OK – and retain its position in search results – on static computers.

  1. Check your website using Google’s Mobile-Friendly Testing tool.
  2. Keep checking your position in search results on your mobile phone. Make sure you’re not logged into your Google account when you do this, as Google shows you what it thinks you want to see, not what a new visitor would see.
  3. Ask your web designer to make your website fully responsive. Make sure they fix the whole site, not just a few pages.

If they’re busy, there are some things you may be able to do yourself, using your own CMS, to tide you over. NB: you’ll still need to get the job done properly, as soon as you can.

  • make sure your fonts are big enough to be read easily on a smartphone;
  • don’t put touchable buttons or phone numbers too close together;
  • remove Flash animations, which are not supported on all mobile platforms.

If you want some help, give BlueTree a call. 0117 339 0095.

A Search Engine That Doesn’t Track your Every Move

What’s This All About?

Well, from time to time I Google, “search engines” just to see what comes up. There are quite a few. More than you might imagine.

Though it may take a while, the influence of mighty companies always wanes. It only takes one new upstart to grab the world’s attention and the market leader starts to make mistakes. Maybe this is Google’s nemesis, maybe not.

What if there were a new search engine that doesn’t harvest my on-line life for commercial gain? One that’s simple, clean, and it doesn’t tell me I’m missing out by not being logged in to my account? Just like Google used to be, in fact.

So What’s New?

Top of my search results was an engine called DuckDuckGo.

That’s impressive too, as it proves Google really does try to give users the best results it can. DuckDuckGo is, after all, Google’s competitor, albeit a small one.

What’s Special About DuckDuckGo?Duck duck go search engine logo

DuckDuckGo’s most obvious feature is that it doesn’t recognise you, remember you, store information about you, nor tailor search results for you. Every user making the same query gets the same results. Google delivers different search results depending on location, device you’re using, and whether you’re logged in to your Google account.

Next is the way it works. DuckDuckGo doesn’t crawl the entire worldwide web in the way other search engines do. Instead, it uses developers’ interfaces to other search engines, along with publicly available information from sites like Wikipedia. Altogether it has around 50 sources, which it filters and sorts using its own algorithms.

It’s a bit simpler than Google and it seems to work quite well.

Read all about DuckDuckGo on Wikipedia.

It’s in the news right now because Apple iOS 8 now offers DuckDuckGo as an alternative search engine.

Quick Search Test

To compare its results with Google, I tried a couple of searches. Not a great test, but since I wanted to do these searches anyway it seemed a good idea. I used the Firefox web browser, so they were both on the same footing.

Search 1: Buy a Kettle

Our electric kettle at home has broken and we need a new one. The best buy in Which? is the Dualit 72400, so I searched for that. This product is available worldwide and its has a relatively long lifespan.

Here are the top four results from Google, plus some ads:search results for kettle using google

As you can see, Google displayed three ads at the top this time, then the real search results. It doesn’t display the same ads, nor even the same number, every time. I used google.co.uk, so it knows I want to buy my kettle in the UK, even though I’m not logged into my Google account. It’s just given me UK-based web pages.

Here are the DuckDuckGo results.search results for kettle using duckduckgo

Two ads from DuckDuckGo and then the first result is the same as Google’s. Both also have the Which? website at position four. However, DuckDuckGo included some .com results, which aren’t much use to me.

Google does this quite often, too, which is irritating, and it’s easier to convince DuckDuckGo that you want to search UK sites only.regional search selection on DuckDuckGo

Top right on DuckDuckGo’s search results page is a region selector button. One click sets it. This takes three clicks on Google and it doesn’t always offer the option, so then you’re forced to add “UK” to your search query – too many keystrokes :-(.

How to convince Google you only want to see UK sites.
Click Search tools > Any country > Country: the UK.change region method on google

They used to let you do this before searching. Can’t imagine why they changed it.

Search 2: Local Entertainment

I want to buy some tickets for what promises to be a very entertaining show at the Tobacco Factory in Bristol, “Elizabeth I: Virgin on the Ridiculous”, performed by “Living Spit”. We saw another of their productions in Portishead in June and it was very funny indeed.

This seems a good test because I’m looking for something that is a) local, and b) has a short lifespan. Here are the top four results from Google.

search for show using googleAnd here’s DuckDuckGo’s effort: much the same…show search using duckduckgo

They both have the Tobacco Factory website first and one other in common: Visit Bristol. The other results from both are equally useful.

Conclusion and Next Steps

Fom this very limited test, it looks as though DuckDuckGo may be a usable search engine, despite being relatively new. Its ethos is quite different from Google’s: it’s not out to make lots of money. It’s worthy of further investigation.

I’m going to continue using Google in my Chrome browser, which is permanently logged into my Google account. This always tailors search results specifically for me: it knows my age and gender, where I live, what I search for, my favourite travel destinations, the things I buy, my circle of friends and same things about them. Think how Google can influence my search results – and the way those very results influence what I do.

Interesting! Useful too, until (if ever) that influence is misused.

I use Firefox for development and research and I’m switching to DuckDuckGo for that. And I’ll definitely use it in Avast SafeZone, when I search for websites where I’m going to enter credit card or bank details.

If you’ve tried DuckDuckGo, we’d really like to know what you think of it!

Website Malware Attack

What Happens in a Malware Attack

On Monday, I was looking for a local business which I know, so I searched for what they do. Does anybody use Yell or BT.com any more? They didn’t appear in my search results. So, thinking this might turn out to be an SEO sales opportunity;-) I searched for it by business name, specifically.

Bing's malware warning panel.

Bing’s Malware Warning

Bing listed them this time, but when I clicked the link to open their website, this note appeared next to the search results. Bing would not take me straight to their website.

Google, similarly, listed them but with this immediate and scary warning, “This site may harm your computer.” One click fewer than Bing, you notice.

If you go straight to an infected website, your browser will warn you very clearly not to open it, too. If you decide to visit, be prepared to get rid of some spam!

This is all very upsetting for web user and site owner alike.

Why Malware Attacks Happen

Hackers, the source of malware, seek out weak targets. Everyone is vulnerable.

Think of your website like your house: how do you reduce the risk of burglary? You make your house less attractive to burglars than those around it. You buy a house in an area with a low crime rate. You fit decent locks and security lights. You fence the garden, install robust, lockable gates, and plant thorny bushes in vulnerable places. And then you take out insurance so that, should the worst happen, you can replace what you’ve lost.

All these points have website equivalents:

  • Chose a secure web host, one with a good reputation, big enough to afford the serious cost of real security, small enough not to be a target;
  • Understand, implement and check your client and server firewalls and anti-virus systems; keep them up to date;
  • Cover web server gateways with strong passwords and change them regularly;
  • Make sure somebody with sufficient authority “owns” your domain name and those ISP passwords;
  • Validate carefully all data entry fields, blog comments, and anywhere someone else can data enter into your website, as this is where many hacks come from;
  • Keep your operating system, web server and database software up-to-date with the latest versions to cope with new threats;
  • Take regular back-ups – and test them – so you can get back up and running fast if disaster strikes.

And keep constantly vigilant: add regular website audits into your Business Continuity Plan.

Further Reading on Malware

Here’s some more information about malware attacks.

Help Google Find Your Business

Local Internet Search

Rapid growth means Portishead is filling up with business people. With young families and demanding jobs, they tend to be cash rich and time poor.

local search result pointer "A" on unfolded mapWhen such people want something, Google is probably their first port of call.

They may well search using a mobile phone or tablet. Tablets are becoming more popular with businesses. These devices announce their location to search engines, which list local results higher, when appropriate.

Google Places

With Google Places you can promote your business using a free web page. It doesn’t take very long and it’s easy to make your business stand out from the crowd.

On your Google Places page you can,

  • describe your business and your unique selling proposition (USP);
  • display up to ten photos of your products, people, shop, anything really;
  • state your opening hours and payment options.

More important, you can choose the categories in which your business will be listed. Google will list your business whenever someone searches for them around your location.

Get Started

It’s dead easy: go to the Google Places home page and log in using any Google account. If you don’t have one, we’ve more advice here.