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Google My Business Write a Review panel

How to Ask Customers to Review You on Google

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Here’s One I Prepared Earlier

The process has changed slightly, in appearance if nothing else. This is a short post to show how to ask customers to leave a review on your Google My Business page. For reasons, hints and tips, please see the original post here.

How to Send a Review Link

Your GMB listing appears in the left panel on Google maps if you search for it. Near the of the listing is a Share button.

finding the google my business share buttonshare

From here you can copy the link and send it to your reviewer.

copy link on google my business share panel

Ask for a Review

When they click the link, your reviewer will see a Google Map with your business flagged roughly in the middle. Your business information will appear in a panel, beneath on mobile, to the left on bigger screens.

They may need to scroll down it to find the “Write a review” button.

Google My Business Write a Review button

Then they’ll have to log in to their Google account to leave a review. Sadly, people without Google accounts can’t leave them.

What You Should Do Next

Google will send you a notification, so be sure to respond to reviews. If they’re good, say thank you.

If they’re bad, take the opportunity to make them positive again. Explain the situation, offer compensation, or otherwise mitigate the situation. Potential customers like to see that you’ll respond to a complaint, should  they have one, and offer to remedy it.

Google Maps Business Reviews

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How to Leave a Google Maps Review

Why Leave Reviews?

five star ratingRemember the last time you looked for a restaurant in a strange town? Did you check the reviews?

Sadly, we’re often more motivated to leave a bad review than a good one. People appreciate reviews, but need a good balance to make sensible decisions.

Even a bad  bad review is good. It’s an opportunity for the business to improve and to make a conciliatory offer to regain your goodwill.

When Did You Last Leave One?

When was the last time you left a meeting thinking, “These guys really know what they’re talking about. I’ll leave them and review when I get back to the office.”

And then forgot all about it?

It Doesn’t Take Long

It can take as little as 10 seconds and just leave a star rating. If you have a little more time, write a few words, of praise or criticism.

If you took a photo, so much the better. A picture’s worth a thousand words.

How to Leave a Google Review

google maps sign-in buttonGo to Google Maps. Make sure you’re signed in to your Google account, top right

google-maps-searchThen, top left, start typing the name of the business you want to review. Google will start listing local businesses as you type. Select the one you want from the list when you see it there.

You’ll then see the business details in the left-hand panel. Some way down the page, on the left, click on:

write a review on google my business

 

That’ll lead you to a panel like this,

 

review entry pane, with star rating and comments box

 

Click on an appropriate star (right-most means five stars :o) to indicate your star rating.

If you decide to write something in the “Describe your experience” box, don’t forget to say how you benefited.

 

How to Request a Review

To request a review, share the link on your Google My Business page. Click or tap this icon, then copy the link it shows you. Paste it into your preferred method of communication.

share your google my business page

Other Places to Leave Reviews

We don’t have time to leave lots of reviews. Since Google is the most popular, leaving it here will mean it’s seen by the largest number of people. There are many other places, should you feel inclined, the most useful are probably:

  • Trip Advisor, for restaurants and hotels and travel generally
  • Yelp, because Apple’s Map uses it
  • Bing Maps, for people who use Microsoft’s search engine (<5% of UK users in 2021; source)