Here’s One I Prepared Earlier

The process has changed slightly, in appearance if nothing else. This is a short post to show how to ask customers to leave a review on your Google My Business page. For reasons, hints and tips, please see the original post here.

How to Send a Review Link

Your GMB listing appears in the left panel on Google maps if you search for it. Near the of the listing is a Share button.

From here you can copy the link and send it to your reviewer.

Ask for a Review

When they click the link, your reviewer will see a Google Map with your business flagged roughly in the middle. Your business information will appear in a panel, beneath on mobile, to the left on bigger screens.

They may need to scroll down it to find the “Write a review” button.

Then they’ll have to log in to their Google account to leave a review. Sadly, people without Google accounts can’t leave them.

What You Should Do Next

Google will send you a notification, so be sure to respond to reviews. If they’re good, say thank you.

If they’re bad, take the opportunity to make them positive again. Explain the situation, offer compensation, or otherwise mitigate the situation. Potential customers like to see that you’ll respond to a complaint, should  they have one, and offer to remedy it.